How do I report an issue with my shop order?

If you need to report a problem with your shop delivery (missing or damaged items, box not delivered, etc.), please follow these steps:

1. Log in to your account

2. Select the delivery from your calendar:

 

Screenshot_2021-07-28_at_15.21.00.png

 

3. Select 'Had an issue with this order?'

 

Screenshot_2021-12-16_at_17.58.46.png

 

4. Once selected, simply follow the prompts to report your issue

 

Screenshot_2021-07-28_at_15.21.19.png

 

5. Once you finish your report, we'll send you an automatic email to confirm the issue has been recorded. This will immediately be shared with our customer care team who will be in touch to resolve the problem.

 

As a young business, we really appreciate customer feedback, so if you want to leave recipe feedback for our chefs, please email our development team at kitchen@mindfulchef.com.

 

Note: If you placed your order on shop.mindfulchef.com please email our specialist customer care team at hello@mindfulchef.com or give us a call on 020 3950 0455 to report your issue.

 

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Ordering our healthy, pre-made range through my account

How do I report an issue with my shop order?

If you need to report a problem with your shop delivery (missing or damaged items, box not delivered, etc.), please follow these steps:

1. Log in to your account

2. Select the delivery from your calendar:

 

Screenshot_2021-07-28_at_15.21.00.png

 

3. Select 'Had an issue with this order?'

 

Screenshot_2021-12-16_at_17.58.46.png

 

4. Once selected, simply follow the prompts to report your issue

 

Screenshot_2021-07-28_at_15.21.19.png

 

5. Once you finish your report, we'll send you an automatic email to confirm the issue has been recorded. This will immediately be shared with our customer care team who will be in touch to resolve the problem.

 

As a young business, we really appreciate customer feedback, so if you want to leave recipe feedback for our chefs, please email our development team at kitchen@mindfulchef.com.

 

Note: If you placed your order on shop.mindfulchef.com please email our specialist customer care team at hello@mindfulchef.com or give us a call on 020 3950 0455 to report your issue.

 

Was this article helpful?

9 out of 21 found this helpful

How do I report an issue with my shop order?

If you need to report a problem with your shop delivery (missing or damaged items, box not delivered, etc.), please follow these steps:

1. Log in to your account

2. Select the delivery from your calendar:

 

Screenshot_2021-07-28_at_15.21.00.png

 

3. Select 'Had an issue with this order?'

 

Screenshot_2021-12-16_at_17.58.46.png

 

4. Once selected, simply follow the prompts to report your issue

 

Screenshot_2021-07-28_at_15.21.19.png

 

5. Once you finish your report, we'll send you an automatic email to confirm the issue has been recorded. This will immediately be shared with our customer care team who will be in touch to resolve the problem.

 

As a young business, we really appreciate customer feedback, so if you want to leave recipe feedback for our chefs, please email our development team at kitchen@mindfulchef.com.

 

Note: If you placed your order on shop.mindfulchef.com please email our specialist customer care team at hello@mindfulchef.com or give us a call on 020 3950 0455 to report your issue.

 

Was this article helpful?

9 out of 21 found this helpful