How do I report an issue with my frozen order?

The easiest way to report an issue with your frozen order is on your Mindful Chef account.

 

If you need to report an issue with your frozen delivery (missing or damaged items, box not delivered, etc.), please follow these steps:

1. Log in to your account

2. Select the delivery from your calendar:

 

Screenshot_2021-07-28_at_15.21.00.png

 

3. Select 'Had an issue with this order?'

 

Screenshot_2021-07-28_at_15.19.16.png

 

4. Once selected, simply follow the prompts to report your issue

 

Screenshot_2021-07-28_at_15.21.19.png

 

5. Once you finish your report, we will send you an automatic email to confirm the issue has been reported. This will immediately be shared with our customer care team who will be in touch to resolve the problem.

 

As a young business, we really appreciate customer feedback, so if you want to leave recipe feedback for our chefs, please email our development team at kitchen@mindfulchef.com.

 

Note: If you placed your order on shop.mindfulchef.com please email our specialist customer care team at hello@mindfulchef.com or give us a call on 020 3950 0455 to report your issue.

 

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New account section

How do I report an issue with my frozen order?

The easiest way to report an issue with your frozen order is on your Mindful Chef account.

 

If you need to report an issue with your frozen delivery (missing or damaged items, box not delivered, etc.), please follow these steps:

1. Log in to your account

2. Select the delivery from your calendar:

 

Screenshot_2021-07-28_at_15.21.00.png

 

3. Select 'Had an issue with this order?'

 

Screenshot_2021-07-28_at_15.19.16.png

 

4. Once selected, simply follow the prompts to report your issue

 

Screenshot_2021-07-28_at_15.21.19.png

 

5. Once you finish your report, we will send you an automatic email to confirm the issue has been reported. This will immediately be shared with our customer care team who will be in touch to resolve the problem.

 

As a young business, we really appreciate customer feedback, so if you want to leave recipe feedback for our chefs, please email our development team at kitchen@mindfulchef.com.

 

Note: If you placed your order on shop.mindfulchef.com please email our specialist customer care team at hello@mindfulchef.com or give us a call on 020 3950 0455 to report your issue.

 

Was this article helpful?

0 out of 1 found this helpful