Have an issue with your recipe box? - the quickest way to get help

The easiest way to report an issue with your recipe box is by downloading the Mindful Chef app, available now on Google Play or Apple Store. Alternatively, you can use our mobile or desktop site.

 

If you discover an ingredient is missing from your recipe box, or if an item is damaged, please follow these steps:

1. Log in to your account

2. Select the delivery in your calendar that is missing an item: 

recipe_feedback_2.png

 

3. Select 'had an issue with this box':

had_an_issue.png

 

4. Once selected, just simply follow the instructions:

missing_ingred.png

 

You will need to choose the meal from which the item is missing: 

Screenshot_2020-07-12_at_22.46.57.png

 

and finally the missing item: 

Screenshot_2020-07-12_at_22.47.05.png

 

5. Once you finish your report, we will send you an automatic email to confirm the issue has been reported. This will immediately be shared with our customer care team who will be in touch to resolve the problem

 

If you need to report an issue with your shop order, you can do it on your account. To find out more, click here.

 

If you need help with anything else, please email our specialist customer care team at hello@mindfulchef.com or give us a call on 020 3950 0455

 

 
 
 

Was this article helpful?

17 out of 52 found this helpful

When you receive your delivery

Have an issue with your recipe box? - the quickest way to get help

The easiest way to report an issue with your recipe box is by downloading the Mindful Chef app, available now on Google Play or Apple Store. Alternatively, you can use our mobile or desktop site.

 

If you discover an ingredient is missing from your recipe box, or if an item is damaged, please follow these steps:

1. Log in to your account

2. Select the delivery in your calendar that is missing an item: 

recipe_feedback_2.png

 

3. Select 'had an issue with this box':

had_an_issue.png

 

4. Once selected, just simply follow the instructions:

missing_ingred.png

 

You will need to choose the meal from which the item is missing: 

Screenshot_2020-07-12_at_22.46.57.png

 

and finally the missing item: 

Screenshot_2020-07-12_at_22.47.05.png

 

5. Once you finish your report, we will send you an automatic email to confirm the issue has been reported. This will immediately be shared with our customer care team who will be in touch to resolve the problem

 

If you need to report an issue with your shop order, you can do it on your account. To find out more, click here.

 

If you need help with anything else, please email our specialist customer care team at hello@mindfulchef.com or give us a call on 020 3950 0455

 

 
 
 

Was this article helpful?

17 out of 52 found this helpful

Have an issue with your recipe box? - the quickest way to get help

The easiest way to report an issue with your recipe box is by downloading the Mindful Chef app, available now on Google Play or Apple Store. Alternatively, you can use our mobile or desktop site.

 

If you discover an ingredient is missing from your recipe box, or if an item is damaged, please follow these steps:

1. Log in to your account

2. Select the delivery in your calendar that is missing an item: 

recipe_feedback_2.png

 

3. Select 'had an issue with this box':

had_an_issue.png

 

4. Once selected, just simply follow the instructions:

missing_ingred.png

 

You will need to choose the meal from which the item is missing: 

Screenshot_2020-07-12_at_22.46.57.png

 

and finally the missing item: 

Screenshot_2020-07-12_at_22.47.05.png

 

5. Once you finish your report, we will send you an automatic email to confirm the issue has been reported. This will immediately be shared with our customer care team who will be in touch to resolve the problem

 

If you need to report an issue with your shop order, you can do it on your account. To find out more, click here.

 

If you need help with anything else, please email our specialist customer care team at hello@mindfulchef.com or give us a call on 020 3950 0455

 

 
 
 

Was this article helpful?

17 out of 52 found this helpful