Do I need to be in for delivery? Will it stay fresh?

Q: Do I need to be in for delivery? Will it stay fresh?

You don't need to be in for delivery. The vast majority of our customers are never in to receive their box.The delivery drivers are advised to leave your box in your safe place location if you are not in. If they can’t leave it safely, they will attempt redelivery later that day, or the next day. Your box will also stay chilled, so no need to rush home!We use state-of-the-art and environmentally friendly cool boxes along with biodegradable ice-cool gel packs to ensure perishables are kept cool. The contents of the cool packs are safe to pour down the sink with running tap water, and the outer wrap can be recycled at your local supermarket.It’s all part of our commitment to keeping your ingredients fresh while also being kinder to the planet. We'd highly recommend downloading the DPD app to track your delivery! DPD will send you regular updates along the way, and you can also track your driver in real-time! You can also track your order via our website by heading to your 'Upcoming orders' view. If you're a Channel Islands customer and need an update on your delivery, please pop us an email on hello@mindfulchef.com or contact Jersey/Guernsey Post. If you receive a frozen delivery you'll receive dry ice instead - find out more here.