How do I cancel / close my account?

We're very sorry you'd like to close you account.

If you've had a problem with your box or the service please do get in touch with the team and we'll do our very best to fix the problem - we don't want any customer leaving Mindful Chef with a negative experience. If however, you'd just like to close your account that's okay too and this article explains how.

If you are going away for a long period or do not wish to receive further deliveries you can pause indefinitely, by going to 'Your Preferences' and cancelling your subscription - once done you will receive a confirmation email, no further deliveries or charges will be due.
Cancelling your subscription will close your account but it is easy to reactivate should you wish. 

Desktop view

Go to > Your Preferences > Click 'Got It' (in orange)

Scroll down to Cancellation > AMEND MY SUBSCRIPTION (blue box) 

Contact our Customer Service team if you have any problems or queries, we're happy to help. If you still wish to cancel, click 'CANCEL SUBSCRIPTION' (orange box)

Complete the steps to provide feedback on reason for your cancellation

Once completed you will see a confirmation notice (in green) and the option to restart deliveries should you wish.

Mobile view

Login to your account and select 'Your Preferences' from the drop down menu at the top.

 Click 'Got it' to remove the pop up message.

Scroll down to Cancel My Subscription

Get in touch if you need any assistance, or choose 'Cancel Subscription'

Provide your feedback to help us know why you cancelled so we can improve in future!

You should receive a confirmation message and email.

Any questions about this at all, just call our friendly Customer Service team on 020 3950 0455 or drop us a line at hello@mindfulchef.com