How do I cancel / close my account?

We're very sorry you'd like to close you account.

If you've had a problem with your box or the service please do get in touch with the team and we'll do our very best to fix the problem - we don't want any customer leaving Mindful Chef with a negative experience. If however, you'd just like to close your account that's okay too and this article explains how.

If you are going away for a long period or do not wish to receive further deliveries you can pause indefinitely, by going to 'Your Preferences', scroll to the bottom of the page, select 'amend subscription' and follow the prompts accordingly - once done you will receive a confirmation email, no further deliveries or charges will be due but it is easy to reactivate - we'd love to see you back soon.

 

Desktop view

Go to > Your Preferences > Click 'Got It' (in orange)

cancel2.png

Scroll down to Cancellation > AMEND MY SUBSCRIPTION (blue box) 
Screenshot_2020-11-08_at_09.18.22.png

Contact our Customer Service team if you have any problems or queries, we're happy to help. If you still wish to cancel, click 'CANCEL SUBSCRIPTION' (orange box)
cancel4.png

Complete the steps to provide feedback on reason for your cancellation

cancel5.png

Once completed you will see a confirmation notice (in green) and the option to restart deliveries should you wish.

cancel6.png

 

Mobile view

Login to your account and select 'Your Preferences' from the drop down menu at the top.

IMG_1251.PNG

 Click 'Got it' to remove the pop up message.

IMG_1252.PNG

Scroll down to Cancel My Subscription

IMG_1253.PNG

Get in touch if you need any assistance, or choose 'Cancel Subscription'

IMG_1254.PNG

Provide your feedback to help us know why you cancelled so we can improve in future!

You should receive a confirmation message and email.

 IMG_1255.PNG

 

Any questions about this at all, just call our friendly Customer Service team on 020 3950 0455 or drop us a line at hello@mindfulchef.com

Was this article helpful?

4 out of 12 found this helpful

Making account changes

How do I cancel / close my account?

We're very sorry you'd like to close you account.

If you've had a problem with your box or the service please do get in touch with the team and we'll do our very best to fix the problem - we don't want any customer leaving Mindful Chef with a negative experience. If however, you'd just like to close your account that's okay too and this article explains how.

If you are going away for a long period or do not wish to receive further deliveries you can pause indefinitely, by going to 'Your Preferences', scroll to the bottom of the page, select 'amend subscription' and follow the prompts accordingly - once done you will receive a confirmation email, no further deliveries or charges will be due but it is easy to reactivate - we'd love to see you back soon.

 

Desktop view

Go to > Your Preferences > Click 'Got It' (in orange)

cancel2.png

Scroll down to Cancellation > AMEND MY SUBSCRIPTION (blue box) 
Screenshot_2020-11-08_at_09.18.22.png

Contact our Customer Service team if you have any problems or queries, we're happy to help. If you still wish to cancel, click 'CANCEL SUBSCRIPTION' (orange box)
cancel4.png

Complete the steps to provide feedback on reason for your cancellation

cancel5.png

Once completed you will see a confirmation notice (in green) and the option to restart deliveries should you wish.

cancel6.png

 

Mobile view

Login to your account and select 'Your Preferences' from the drop down menu at the top.

IMG_1251.PNG

 Click 'Got it' to remove the pop up message.

IMG_1252.PNG

Scroll down to Cancel My Subscription

IMG_1253.PNG

Get in touch if you need any assistance, or choose 'Cancel Subscription'

IMG_1254.PNG

Provide your feedback to help us know why you cancelled so we can improve in future!

You should receive a confirmation message and email.

 IMG_1255.PNG

 

Any questions about this at all, just call our friendly Customer Service team on 020 3950 0455 or drop us a line at hello@mindfulchef.com

Was this article helpful?

4 out of 12 found this helpful

How do I cancel / close my account?

We're very sorry you'd like to close you account.

If you've had a problem with your box or the service please do get in touch with the team and we'll do our very best to fix the problem - we don't want any customer leaving Mindful Chef with a negative experience. If however, you'd just like to close your account that's okay too and this article explains how.

If you are going away for a long period or do not wish to receive further deliveries you can pause indefinitely, by going to 'Your Preferences', scroll to the bottom of the page, select 'amend subscription' and follow the prompts accordingly - once done you will receive a confirmation email, no further deliveries or charges will be due but it is easy to reactivate - we'd love to see you back soon.

 

Desktop view

Go to > Your Preferences > Click 'Got It' (in orange)

cancel2.png

Scroll down to Cancellation > AMEND MY SUBSCRIPTION (blue box) 
Screenshot_2020-11-08_at_09.18.22.png

Contact our Customer Service team if you have any problems or queries, we're happy to help. If you still wish to cancel, click 'CANCEL SUBSCRIPTION' (orange box)
cancel4.png

Complete the steps to provide feedback on reason for your cancellation

cancel5.png

Once completed you will see a confirmation notice (in green) and the option to restart deliveries should you wish.

cancel6.png

 

Mobile view

Login to your account and select 'Your Preferences' from the drop down menu at the top.

IMG_1251.PNG

 Click 'Got it' to remove the pop up message.

IMG_1252.PNG

Scroll down to Cancel My Subscription

IMG_1253.PNG

Get in touch if you need any assistance, or choose 'Cancel Subscription'

IMG_1254.PNG

Provide your feedback to help us know why you cancelled so we can improve in future!

You should receive a confirmation message and email.

 IMG_1255.PNG

 

Any questions about this at all, just call our friendly Customer Service team on 020 3950 0455 or drop us a line at hello@mindfulchef.com

Was this article helpful?

4 out of 12 found this helpful