How do I cancel / close my account?

We're very sorry you'd like to close your account.

If you've had a problem with your box or the service please do get in touch with the team and we'll do our very best to fix the problem - we don't want any customer leaving Mindful Chef with a negative experience.

You can now skip deliveries if you are going away for a short period of time, or change to fortnightly or deliveries every 4 weeks if you'd like to amend your schedule.
 
If however, you'd just like to close your account that's okay too and this article explains how.

Simply head to 'Your Preferences', scroll to the bottom of the page, select 'Amend subscription' and follow the prompts accordingly - once done you will receive a confirmation email, no further deliveries or charges will be due but it is easy to reactivate - we'd love to see you back soon.

 

Sign in to your account and click 'Your Preferences':

mceclip0.png

 

Scroll down to the bottom of the page and click 'AMEND SUBSCRIPTION' (blue box):
Screenshot_2020-11-08_at_09.18.22.png

 

Contact our Customer Care team if you have any problems or queries, we're happy to help. If you still wish to cancel, click 'CANCEL SUBSCRIPTION' to be taken to the next step (orange box):
cancel4.png

 

Complete the prompts to provide feedback on the reason for your cancellation:

cancel5.png

 

Once completed, you will see a confirmation banner (in green) and the option to restart deliveries should you wish (in orange):

Screenshot_2021-04-27_at_16.30.41.png

 

Any scheduled orders that have not been processed will be cancelled if you cancel your subscription. 

Please note we are unable to cancel any upcoming orders if your deadline window has already passed.

 

If you have had less than 2 Mindful Chef deliveries, you will be asked to get in touch with us to help manage your account.

 

Any questions about this at all, or if you wish to make a request for your personal data to be erased, please call our friendly Customer Care team on 020 3950 0455 or drop us a line at hello@mindfulchef.com

 

For more information on the data that we process please consult our privacy policy available on our website: https://www.mindfulchef.com/info/privacy-policy

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Making account changes

How do I cancel / close my account?

We're very sorry you'd like to close your account.

If you've had a problem with your box or the service please do get in touch with the team and we'll do our very best to fix the problem - we don't want any customer leaving Mindful Chef with a negative experience.

You can now skip deliveries if you are going away for a short period of time, or change to fortnightly or deliveries every 4 weeks if you'd like to amend your schedule.
 
If however, you'd just like to close your account that's okay too and this article explains how.

Simply head to 'Your Preferences', scroll to the bottom of the page, select 'Amend subscription' and follow the prompts accordingly - once done you will receive a confirmation email, no further deliveries or charges will be due but it is easy to reactivate - we'd love to see you back soon.

 

Sign in to your account and click 'Your Preferences':

mceclip0.png

 

Scroll down to the bottom of the page and click 'AMEND SUBSCRIPTION' (blue box):
Screenshot_2020-11-08_at_09.18.22.png

 

Contact our Customer Care team if you have any problems or queries, we're happy to help. If you still wish to cancel, click 'CANCEL SUBSCRIPTION' to be taken to the next step (orange box):
cancel4.png

 

Complete the prompts to provide feedback on the reason for your cancellation:

cancel5.png

 

Once completed, you will see a confirmation banner (in green) and the option to restart deliveries should you wish (in orange):

Screenshot_2021-04-27_at_16.30.41.png

 

Any scheduled orders that have not been processed will be cancelled if you cancel your subscription. 

Please note we are unable to cancel any upcoming orders if your deadline window has already passed.

 

If you have had less than 2 Mindful Chef deliveries, you will be asked to get in touch with us to help manage your account.

 

Any questions about this at all, or if you wish to make a request for your personal data to be erased, please call our friendly Customer Care team on 020 3950 0455 or drop us a line at hello@mindfulchef.com

 

For more information on the data that we process please consult our privacy policy available on our website: https://www.mindfulchef.com/info/privacy-policy

Was this article helpful?

168 out of 381 found this helpful

How do I cancel / close my account?

We're very sorry you'd like to close your account.

If you've had a problem with your box or the service please do get in touch with the team and we'll do our very best to fix the problem - we don't want any customer leaving Mindful Chef with a negative experience.

You can now skip deliveries if you are going away for a short period of time, or change to fortnightly or deliveries every 4 weeks if you'd like to amend your schedule.
 
If however, you'd just like to close your account that's okay too and this article explains how.

Simply head to 'Your Preferences', scroll to the bottom of the page, select 'Amend subscription' and follow the prompts accordingly - once done you will receive a confirmation email, no further deliveries or charges will be due but it is easy to reactivate - we'd love to see you back soon.

 

Sign in to your account and click 'Your Preferences':

mceclip0.png

 

Scroll down to the bottom of the page and click 'AMEND SUBSCRIPTION' (blue box):
Screenshot_2020-11-08_at_09.18.22.png

 

Contact our Customer Care team if you have any problems or queries, we're happy to help. If you still wish to cancel, click 'CANCEL SUBSCRIPTION' to be taken to the next step (orange box):
cancel4.png

 

Complete the prompts to provide feedback on the reason for your cancellation:

cancel5.png

 

Once completed, you will see a confirmation banner (in green) and the option to restart deliveries should you wish (in orange):

Screenshot_2021-04-27_at_16.30.41.png

 

Any scheduled orders that have not been processed will be cancelled if you cancel your subscription. 

Please note we are unable to cancel any upcoming orders if your deadline window has already passed.

 

If you have had less than 2 Mindful Chef deliveries, you will be asked to get in touch with us to help manage your account.

 

Any questions about this at all, or if you wish to make a request for your personal data to be erased, please call our friendly Customer Care team on 020 3950 0455 or drop us a line at hello@mindfulchef.com

 

For more information on the data that we process please consult our privacy policy available on our website: https://www.mindfulchef.com/info/privacy-policy

Was this article helpful?

168 out of 381 found this helpful