You don't need to be in to receive the box - in fact, 99% of our customers aren't. Everything will be kept fresh and your box left in your designated safe place if you're not home.
If you're based in Mainland UK you'll receive your box on your chosen day between 8am-7pm. DPD will send an ETA by text and email on the day of your delivery.
We'd highly recommend downloading the DPD app to track your delivery status.
You can also include detailed instructions on your profile, add a picture of exactly where you'd like your box to be left, include your 'what three words' location and more. This information will display on the handheld device that your driver carries at all times.
For our Channel Islands customers, we only deliver on Wednesdays and Fridays. Once your box arrives on the islands, Jersey and Guernsey post will complete the delivery. You'll be notified when your box arrives at the depot and when it's out for delivery. Your boxes will be delivered by 6pm and you can find tracking links and more info here.
Your meat, fish, tofu and other chilled items are packed inside a cool box with ice packs to keep everything chilled during the delivery. Make sure to unpack all fresh ingredients into the fridge before popping your packaging into the recycling.
To find out more about the DPD app, click on the image below.
Please note that for deliveries from the 14th October, we’ll be introducing a delivery fee of £2.99 per box.
Please note the ETA is an estimate and is subject to change based on external factors such as traffic.