We're a small team but we're here 7 days a week to make sure your questions get answered.
For quick & easy answers, check out our FAQ pages.
Courier/ Delivery Issues
If you're worried about any potential issues with your delivery due to issues such as snow, please head to our Courier Delays FAQ for up to date information. You can also get more information and track your delivery directly with DPD on the DPD website. This is the easiest way to get peace of mind.
Problem with your box?
We're really sorry if something is wrong with your delivery. We pack our boxes with the highest standards in mind but if you do need to report an issue, please head to your online account, select the delivery date in the calendar and tap the ‘Report’ button at the top right of the screen. This is the quickest way to let us know that there's something we need to look into for you. More info here!
If you wish to cancel your subscription we'll be very sorry to see you go but please head to our FAQ How do I cancel / close my account? for detailed instructions on how to do this in your online account.
You can also reply to any email from us, or use our contact details below to get in touch.
(Monday- Sunday 9am-6pm)
Talk to us:
020 3950 0455 (open Monday-Friday 9.30am-5.30pm and Saturday- Sunday 10-4pm)
* In busy periods we may have to turn off our phone lines to ensure our small team of customer care specialists can get back to customers as quickly and efficiently as possible. Please do report any issues through your account if this is the case - this will remain the fastest way to get in touch and get a reply from us. Thank you for your understanding.