My Account

Contact details and other information about your deliveries

Robert Grieg-Gran avatar Alice Gordon avatar Myles Hopper avatar +4
26 articles in this collection
Written by Robert Grieg-Gran, Alice Gordon, Myles Hopper and 4 others

Reporting a missing item from your box

How do I report it if an ingredient is missing from my box?
A
Written by Abby Kirvan
Updated over a week ago

Editing your order after the deadline has passed

Can I edit my order after the deadline for editing has passed?
A
Written by Abby Kirvan
Updated over a week ago

Why is the deadline for editing orders 4 days before delivery?

Is there any flexibility with the deadline for editing orders?
A
Written by Abby Kirvan
Updated over a week ago

Deadline for editing orders

What is the cut-off for editing my order and how do I know when it's passed?
A
Written by Abby Kirvan
Updated over a week ago

Can I mix family and 1 or 2 person meals in my order?

You may be interested in both our family and 1 or 2 person menu. Here is how you can enjoy both.
Siobhan Taylor avatar
Written by Siobhan Taylor
Updated over a week ago

How to know if I have credit or discount on my account?

Have an offer on your account? Here is how to make sure it's there.
Siobhan Taylor avatar
Written by Siobhan Taylor
Updated over a week ago

How to change my order preferences?

Modify number of meals per box, portions, delivery days, frequency and food preferences
Siobhan Taylor avatar
Written by Siobhan Taylor
Updated over a week ago

Recipes

Missing recipe booklet, find my recipes, can't locate my recipe, can't find recipe booklet
Myles Hopper avatar
Written by Myles Hopper
Updated over a week ago

How to reschedule a delivery

Reschedule delivery, reschedule box, restart delivery
Myles Hopper avatar
Written by Myles Hopper
Updated over a week ago

Reactivate your account

open account, reactivate account, restart deliveries
Myles Hopper avatar
Written by Myles Hopper
Updated over a week ago